TheDogShow.ca

The following is a list of our most frequently asked questions.

For questions that are not on this list, you can always email us at support@thedogshow.ca.

Any questions related to a specific event should be directed to the listed Show Secretary.

1. How do I find the event I want to enter?

Events can always be browsed without creating an account with us, using a number of methods:

i) Club – click on the Clubs button above, followed by clicking on the club logo

ii) Upcoming – click on the Events button above

iii) Quick Search – use the pane (on the left) to search by City, Province, or Event Category.

2. How do I register for an event?

Follow these five very simple instructions:

i) When you have found the event you wish to register for, click the Enter Online button. The Enter Online button will not be shown if the show is not yet accepting online entries

ii) Then system will ask you to log in to your account.

iii) If you do not have an account with us yet, click on Sign Up for an Account. Signing up for an account with us is free.

iv) Follow the instructions on the first page, which will navigate you through the entire process. The system will perform a series of validations to ensure you entering the correct information for the dog, show, and class you have selected.

v) When you complete, the system will issue you a confirmation number via email. Using a link within this email, or clicking on My Entries above, will allow you to monitor the approval status of your entry. For security reasons, you will always be asked to login each time you wish to view or modify your entry.

3. How secure is my information?

We use the latest in technology to keep your information secure! We start by transporting your information from your browser to our servers using 128-bit SSL encryption. Once the information is received, it is also again encrypted for storage on our servers.

Your credit card information is also encrypted, and once entered by you, is only revealed to the Show Secretary to process payment and later apply refunds (if applicable).

4. How do I know that my entry made it to the Show Secretary?

Once your entry is received by the system, we will automatically issue you a confirmation number via email. The Show Secretary is also automatically notified of your entry. Your entry is now in a pending state.

When your entry is approved by the Show Secretary, you will receive another email.

5. Oops, I made a mistake - can I change my entry?

Please contact the Show Secretary directly to make any changes to your entry.

6. I can't seem to remember my password

We can send your forgotten password to you via email.

On the Log In page, click on the Did you forget your password link. Then, enter your email address and the system will email you your lost password.

For security reasons, you should change your password once you have received it.

7. How do I change my password?

Once you are logged in to the system, click on the Change Password link at the top of the screen, under the large red menu buttons.

You will be asked to enter your old password, following by your new password.

8. The entry closing date has closed and I still haven't gotten a confirmation on my entry?

Please be patient, as the Show Secretary is probably processing all those last minute entries, and it may take a few days to get all that info processed.

If you still don't have a confirmation within five (5) days of the entry closing date, contact the Show Secretary directly, so that this can be followed up on.

By retaining your Pending notification email, this will prove that your entry was submitted before the closing date.